Overflow utilizes a previously untapped resource of qualified individuals who are ready, willing and able to work right here in America:

• Physically and visually challenged
• Older mature adults
• War veterans
• Home-bound caregivers

We rigorously screen each candidate to our strict set of guidelines. Once they have been approved through our process, each agent will undertake training specific to your company’s needs. This ensures each call that is handled will be completed in a friendly, professional manner. It is part of our philosophy that every call is answered in the correct manner because these agents will be representing your business.

Using state-of-the-art software and hardware a call placed by your client routes through our servers (in milliseconds) and gets answered by one of our qualified independent agents.  These calls are transparent to the calling party and will be answered without delay.